Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by 48h Smart Websites ("we," "us," or "our"), you ("you" or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and 48h Smart Websites. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Description of Services

48h Smart Websites provides professional website development services, including:

• Custom website design and development
• Website hosting and maintenance
• Search engine optimization (SEO)
• Content management and updates
• Technical support and customer service
• Domain registration assistance

3. Service Agreement and Pricing

Setup Fee

Our website development service requires a one-time setup fee of $500, which includes:

• Professional website design and development
• Mobile-responsive layout
• SEO optimization
• Contact forms and basic integrations
• SSL certificate installation
• Initial content upload

Monthly Maintenance

Ongoing website maintenance is provided for $50 per month, which includes:

• Premium hosting and CDN services
• Security updates and monitoring
• Content updates (up to 2 hours per month)
• Performance optimization
• Regular backups and recovery
• 24/7 technical support
• 99.9% uptime guarantee

Additional Services

Additional content updates beyond the included 2 hours per month are available at $75 per hour. Custom development work is quoted separately based on project requirements.

4. Payment Terms

Setup Payment

The $500 setup fee is due in full before work begins on your website. Payment can be made via credit card, PayPal, or bank transfer.

Monthly Billing

Monthly maintenance fees are billed automatically on the same date each month. Payment is due within 5 days of the billing date.

Late Payments

Late payments may result in:

• Suspension of services after 10 days
• Late fees of $25 per month
• Website takedown after 30 days of non-payment

Refund Policy

Setup fees are refundable only if we fail to deliver your website within 48 hours. Monthly maintenance fees are non-refundable but you may cancel at any time with 30 days notice.

5. Client Responsibilities

To ensure successful project completion, you agree to:

• Provide accurate and complete information in the order form
• Supply all necessary content, images, and materials within 24 hours of order placement
• Respond to our communications within 12 hours during the development process
• Review and approve the website design within the specified timeframe
• Ensure all provided content is original or properly licensed
• Maintain current contact information for billing and support

6. Intellectual Property Rights

Your Content

You retain ownership of all content, images, and materials you provide. By submitting content to us, you grant us a license to use, modify, and display such content for the purpose of creating and maintaining your website.

Website Code and Design

Upon full payment of the setup fee, you own the website code and design created specifically for your project. However, we retain rights to:

• Template frameworks and base code
• Proprietary tools and methodologies
• General design concepts and techniques

Third-Party Components

Your website may include third-party components (plugins, libraries, fonts) that are subject to their respective licenses.

7. Content Guidelines and Restrictions

We reserve the right to refuse service or terminate accounts that contain:

• Illegal, harmful, or offensive content
• Copyrighted material without proper authorization
• Adult content or explicit material
• Hate speech, discrimination, or harassment
• Spam, malware, or malicious code
• Content that violates third-party rights
• Misleading or fraudulent information

8. Service Level Agreements

Uptime Guarantee

We guarantee 99.9% uptime for hosted websites. If uptime falls below this threshold in any given month, you may be eligible for service credits.

Support Response Times

• Critical Issues: 2 hours
• General Support: 24 hours
• Content Updates: 48 hours

Maintenance Windows

Scheduled maintenance may occur during off-peak hours (typically 2-4 AM EST) with advance notice when possible.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for loss of profits, data, or business opportunities
• You acknowledge that internet services may experience interruptions beyond our control

10. Termination

Termination by You

You may terminate our services at any time with 30 days written notice. Upon termination:

• You will receive a final backup of your website
• Your website will be removed from our servers
• No refunds will be provided for unused portions of monthly fees
• You retain ownership of your website files and content

Termination by Us

We may terminate services immediately if you:

• Violate these Terms of Service
• Fail to pay fees after 30 days
• Use our services for illegal activities
• Abuse our support staff or systems

11. Data Protection and Privacy

We are committed to protecting your privacy and personal information. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

• We do not sell or share your personal information with third parties
• All data transmission is encrypted using industry-standard protocols
• We maintain regular backups of your website data
• You have the right to request deletion of your personal information

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather events
• Government actions or regulations
• Internet service provider outages
• Cyber attacks or security breaches affecting third-party services
• Labor disputes or strikes
• Pandemics or public health emergencies

13. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable solution.

Binding Arbitration

Any disputes that cannot be resolved informally shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Your State/Country] and be conducted in English.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to conflict of law principles. Any legal action must be brought in the courts of [Your Jurisdiction].

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any additional service agreements, constitute the entire agreement between you and 48h Smart Websites. These Terms supersede all prior agreements, understandings, and communications.

17. Updates to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We will update the "Last Modified" date
• For material changes, we will notify you via email
• Continued use of our services constitutes acceptance of the new Terms

18. Acknowledgment

By using our services, you acknowledge that:

• You have read and understood these Terms of Service
• You agree to be bound by these Terms
• You are legally authorized to enter into this agreement
• You will comply with all applicable laws and regulations
• You understand the risks associated with internet-based services

Thank you for choosing 48h Smart Websites. We look forward to creating an amazing website for your business!